Payment & Shipping Policy

1. Secure Payment Methods

Sobarex ensures that all payment information remains encrypted and secure throughout the transaction process, following the same high standards used in our hardware wallets.

Card Payments

We accept major credit and debit cards via PCI-DSS compliant processors, with advanced encryption and 3D Secure verification.

Cryptocurrency Payments

Pay with Bitcoin, Ethereum, or other supported cryptocurrencies. Transactions require standard blockchain confirmations, and rates are locked at purchase.

Corporate Orders

Business transactions are processed via secure wire transfers with full documentation and verification.

Important Note

Sobarex specializes in hardware wallet technology only; we do not provide financial advice, trading, or asset management services.

2. Order Verification Process

All orders are carefully reviewed to confirm legitimacy and prevent unauthorized purchases, reflecting our commitment to security.

Security Review

Verification of shipping details, payment method checks, and additional authentication for certain orders.

Address Confirmation

Addresses are validated against geolocation data to ensure accurate delivery.

Inventory Management

Devices are stored securely, with tracking integrated into our fulfillment system.

3. Shipping and Logistics

We work with reliable carriers to deliver your Sobarex wallet safely and promptly, preserving the device integrity from warehouse to doorstep.

Domestic Shipping

U.S. shipments include tracked delivery with signature confirmation and tamper-evident packaging.

International Shipping

Complete customs documentation
Package tracking with real-time updates
Compliance with international shipping regulations

High-Value Orders

Additional protective packaging and priority tracking for larger shipments.

4. Estimated Delivery Times

We aim to deliver your hardware wallet efficiently while ensuring secure handling throughout the shipping process.

U.S. Deliveries

1–2 business days: Order processing and secure packaging
2–5 business days: Carrier transit
Signature required upon delivery

International Deliveries

2–3 business days: Export and customs preparation
5–10 business days: Transit and customs clearance
10–15 business days: Final delivery

Possible Delays

Customs inspections
Carrier scheduling changes
Weather or unforeseen logistics issues

5. Tracking Your Shipment

Track your order at every stage with our comprehensive system for full visibility and peace of mind.

Tracking Features

Unique tracking numbers
Real-time delivery updates
Estimated arrival dates

Access Points

Order confirmation email
Serbalex account dashboard
Carrier tracking website

6. Compliance with Regulations

All shipments adhere to international trade and security regulations for smooth cross-border delivery.

Standards

Export control compliance
Accurate customs documentation
Correct product classification

Customs Handling

Detailed commercial invoices
Transparent duties and tax calculations

7. Packaging Guidelines

Our packaging is designed to protect your wallet during transit while maintaining discretion and security.

Security Measures

Protective packaging materials
Tamper-evident seals
Discreet outer packaging
Anti-static protection for electronics

8. Customer Control Over Delivery

We provide options and information to keep you in control of your order throughout shipping.

Delivery Options

Signature requirements
Custom delivery instructions
Flexible rescheduling choices

Receiving Your Wallet

Check packaging for tampering
Confirm device authenticity
Secure recovery phrases immediately

Operations Center

Shipping Headquarters

Serbalex Security Distribution Center
4001 Beverly Dr, Dallas, TX 75205, USA

Customer Support

Email: contact@serbaledcold.com
Response Time: Within 24 hours for shipping questions

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